Privacy Policy for Text Messaging and Customer Data

 

Effective Date: 2025.02.01

 

Last Updated: 2025.02.22

 

At Solace Realty, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data, specifically related to our text messaging communications.

 

1. Information We Collect

 

When you interact with Solace Realty through our website, forms, or text messaging services, we may collect the following information:

 

•Contact details: Your name, phone number, and email address.

 

•Property preferences: Information about your home search, buying or selling preferences, and interests.

 

•Message history: Communications between you and Solace Realty.

2. How We Use Your Information

 

We collect your contact details to:

 

•Provide real estate updates, market insights, and services you request.

 

•Send relevant property listings and real estate-related communications via text messages.

 

•Respond to your inquiries and provide customer support.

 

•Improve our services and personalize your experience.

 

3. Data Sharing Practices

 

We do not sell, rent, or trade your personal data. However, we may share your information with:

 

•Service providers who assist with text messaging and customer relationship management (CRM).

 

•Legal authorities if required by law or to protect our rights.

 

•We do not share your mobile information with third parties for marketing purposes.

4. Opting Out of Text Messages

 

You can opt out of receiving text messages at any time by replying “STOP” to any message you receive from us. After opting out, you may still receive important service-related communications.

 

5. Data Security

 

We implement industry-standard security measures to protect your data from unauthorized access, use, or disclosure. However, no system is 100% secure, and we encourage you to take precautions when sharing personal information.

 

Solace Realty implements strict access controls and regular audits to ensure that data is only accessed by authorized personnel.

 

6. Your Rights and Choices

 

You have the right to:

 

•Request access to the data we hold about you.

 

•Correct or update your personal information.

 

•Request data deletion where applicable.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

7. Changes to This Policy

 

We may update this policy periodically. Any changes will be posted on our website with an updated effective date.

 

8. Contact Us

 

If you have questions about this Privacy Policy or our data practices, please contact us at:

 

Solace Realty

 

Address: 5666 La Jolla Blvd #251 , La Jolla , CA , 92037 , USA

Phone: +1(858) 225-8213

Email: john.shannon@solacerealty.com

 

 

By using our services and opting into text messaging, you agree to this Privacy Policy.